Our Hassle-Free Return and Exchange Policy
Our Hassle-Free Return & Exchange Policy
A Quick Overview
- Your item must be in its original unused condition to be returned.
- Your must return the item within 30 days of your purchase.
- We pay all shipping costs if a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). All other returns are responsible for round-trip shipping.
- Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.
- Final sale items are not eligible for returns.
How to Return or Exchange an Item:
- Email us at contact@outdoorgourmet to request a refund.
- Mail your return item to:
Wildwood Grilling Outlet-Returns
726 E. Shingle Mill Road
Sandpoint, ID 83864
- Include in your package a signed letter stating the reason for your return and the original receipt.
It will take us 7-10 business days to process your return or exchange once it arrives at our plant.